Privacy Policy & Cookies

Thank you for visiting our store. Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used at our site.

Our ICO Registration(s)
We comply with the latest GDPR General Data Protection Regulation and are registered to ICO:ZA048751

The Information We Collect
You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number and your interest in specific types of products and/or services. We may also collect certain non-personal information including the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using (e.g. Windows 95, Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink).

The Information We Don’t Collect
We don't hold any payment/card details from any of our customers.

How We Use the Information
We use the information you provide about yourself to fulfil your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. If you do not wish to receive these special mailings please refer to the below section. If you wish to be removed from our mailing at any time please contact our Customer Service Department. The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage. We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency's requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above. We will not buy personal data. We would like to send you promotional items with your order but to receive these you need to opt in at checkout. Further, in order to your complete your order you must agree to our terms of use.

How We Protect Your Personal Data
We are dedicated to protect your personal data and the systems it is held in. We have defined and implemented adequate technical and organisational measures against any unauthorised access, unlawful use, accidental loss, corruption or destruction. This way, we are confident that your personal data will be processed on a strictly ‘need to know basis’, when and where appropriate and necessary.

As we are fully aware threats evolve and diversify and we wish to sustain your trust throughout the years, we regularly review and update our security measures and infrastructure, with a view to mitigate operational risks and maintain our security programs up to the latest industry-accepted standards and best practices.

How to amend/remove contact details
Log into your account on our website, click on ‘Edit Account’ and you will be able to amend/remove your details.

How to Opt into receiving Our Newsletter
To opt in, login into your account, click on ‘Edit Account’ scroll to the bottom of the page and select ‘Yes, I'd like to receive the newsletter’ option under the heading of ‘Newsletter Description’. Newsletters are only sent to customers who have opted in.

How to Opt out of receiving Our Newsletter
To opt out, once you have received an email newsletter, scroll to the bottom of the email newsletter and click on ‘unsubscribe from this list’. Alternatively, login into your account on our website, click on ‘Edit Account’ scroll to the bottom of the page and select ‘No, thanks!’ under the heading of ‘Newsletter Description’. If you wish to be removed from our mailing at any time please contact our Customer Service Department.

Collection of Information by Third Party Sites
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

Special Note For Parents

While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission.

Special Note For Kids
Be sure to ask your mom or dad for permission before sending any information about yourself to us (or anyone else) over the Internet.


To enhance your experience with our site, many of our web pages use"cookies" and shopper ID's. Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.

What is a cookie?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.

Our website may not function correctly and or allow you to place an order if you choose to disable cookies. Continued use of our website signifies your acceptance of cookie use on our website

Can I block cookies?

Most modern browsers allow you to block cookies. Please refer to your browser settings to configure your cookie preferences.

How we use cookies

Display Settings : There are a few pages in this website where we use cookies to save your viewing preferences. Some examples of this may be if we offer a "Grid" or a "List" view of products on the page.
Currency & Language: This website may offer multiple currencies and languages so that we can provide support to international customers. We store the currency and language which you are viewing the website in as a cookie.

Third party cookies

Google Analytics : Google Analytics is a reporting tool for websites which allows us to view anonymous information about how our website is used, and how visitors get to our website. Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Google Analytics cookies do not collect personal data about our visitors. More technical information about Google Analytics cookie usage can be found at Google's privacy policy is available at:

How to Contact Us
If you have any questions or concerns about our privacy policy for this site please contact us directly.
Phone: 44 1707 852244
Fax: 44 1707 443166

Mailing Address:
Kitshack Ltd
Cranborne House (Part Level 2)
Cranborne Road
Potters Bar

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