Customer Service Policy
Welcome
Thank you for visiting our store.
Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.
E-Mail Address: sales@kitshack.com
Phone: 1-888-276-2833
Mailing Address:
Kitshack LTD.
Cranborne House,
Cranborne Road,
Potters Bar
Herts, EN6 3JN
Paying with Credit Card
We accept credit card payment for online orders.
Please provide the ‚"bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the ‚"Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the ‚"Bill to" information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered.
We accept the following payment types:
The merchant name that will appear on your credit card statement is: Buffera Limited via KitShack.com
Sales Tax
We don't collect sales tax as all orders are shipped from the UK
Tax for orders shipped to these states will have sales tax automatically added to the order total.
Shipments to the following states will be charged sales tax
Some countries outside the EU will charge import duties on our deliveries, if over a certain value. If your order is likely to cross threshold (typically $50-$100) and incur import duty, we suggest you place multiple smaller orders that won’t attract a penalty. You’ll still benefit from our loyalty points discount scheme and your orders will be shipped free where individual orders values exceed $37.50.
Processing an Order
Orders usually ship within 1-3 business days.
Canadian orders are delivered within 7-10 bus days.
How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
Customer Service Email Address: sales@kitshack.com
Promotional Mailings
We will notify you of any upcoming promotions and specials that may interest you. If you do wish to receive these notifications, please make sure to check the box that reads: ‚"Check this box if you wish to receive special promotional mailings". For more information about our privacy policies click on the Privacy Policy hyperlink below.
Privacy Policy
Customer Service Email Address: sales@kitshack.com
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.All returns should be shipped to the return center address below. No COD returns will be accepted.
Return Policy:
We will gladly accept returns within 30 days
All returns should be sent to the following address
Kitshack Ltd.
Ordering Dept./Returns:
3000 F Danville Blvd,
#313,
Alamo, CA 94507
Contact:
E-mail address: sales@kitshack.com
Phone: 1-888-276-2833
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