Ordering & Shipping
FREE delivery available for ALL orders over £30.00 [€36.00/$45.00] (signature may be required upon delivery) We aim to ship your order by the end of our next working day.
All UK orders are shipped via Royal Mail:
• Tracked UK @ £1.50 [€1.80/$2.25] (Royal Mail tracked post) FREE for orders over £30.00 [€36.00/$45.00]
• Express UK @ £3.00 [€3.60/$4.50] (Royal Mail next working day) FREE for orders over £50.00 [€60.00/$75.00] - Only if ordered by midday
Standard international orders are sent by Airsure® or International Signed For™ and Premium orders by DHL Express (No PO Box Addresses for DHL). Shipping costs are as follows:
• Rest of the World FREE on all Standard (Tracked Air Mail) orders over £30.00 [€36.00/$45.00] or £4.00 [€4.80/$6.00] for lower values
• Rest of the World FREE on all Premium (DHL Express Air Mail (Not PO Address)) orders over £100.00 [€120.00/$150.00] or £20.00 [€24.00/$30.00] for lower values
Delivery target times are as follows:
• Three to six working days to Western Europe
• Five to eight working days to Eastern Europe
• Seven to ten working days for the rest of the world
The orders sent to the Airsure® destination countries below can expect delivery times a day faster than our target time above with DHL Express delivery times of 2-4 working days
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.
Rest of the World
Brazil, Canada, Hong Kong, Malaysia, Singapore, New Zealand and USA
Orders to countries not listed above will be sent via International Signed For™
Some countries outside the EU will charge import duties on our deliveries, if over a certain value. If your order is likely to cross this threshold (typically $50-$100) and incur import duty, we suggest you place multiple smaller orders that won’t attract a penalty. You’ll still benefit from our loyalty points discount scheme and your orders will be shipped free where individual orders values exceed $45.00
All goods dispatched, with the exception of Tracked UK , may need to be signed for upon delivery. RoW orders will be dispatched either via Airsure® or International Signed For™ on our Standard service and via DHL (No PO Box Addresses) on our Premium service.
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below.
We will gladly accept returns within 30 days
All returns should be sent to the following address:
E-mail address: email@example.com
Phone: +44 (0)1707 852244