Customer Service Policy

Welcome
Thank you for visiting our store.

Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address: sales@kitshack.com
Phone: +44 (0)1707 852244

Mailing Address:
Kitshack Ltd
Cranborne House
Cranborne Road
Potters Bar
Herts
EN6 3JN

Company Registration Number: 7224490
VAT Registration Number: GB 927 1618 18

Paying with Credit Card
We accept credit card payment for online orders. Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file. 

We accept the following payment types:

Powered by WorldPay
The merchant name that will appear on your credit card statement is: KITSHACKLIMI

 

Processing an Order
Orders usually ship within 2 - 3 business days.

All orders are shipped from:
Kitshack Ltd
Cranborne House
Cranborne Road
Potters Bar
Herts
EN6 3JN

How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Customer Service Email Address: sales@kitshack.com

Promotional Mailings
We will notify you of any upcoming promotions and specials that may interest you. If you do wish to receive these notifications, please make sure to check the box that reads: Check this box if you wish to receive special promotional mailings. For more information about our privacy policies click on the Privacy Policy hyperlink below.
Privacy Policy

Customer Service Email Address: sales@kitshack.com

Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below.

Return Policy:
We will gladly accept returns within 30 days

All returns should be sent to the following address:
Kitshack Ltd
Cranborne House
Cranborne Road
Potters Bar
Herts
EN6 3JN 

Contact:
E-mail address: sales@kitshack.com
Phone: +44 (0)1707 852244

Sign up to our newsletter for all the latest news and great offers!

Be the first to know

Sign up to our newsletter for the latest updates, innovations and offers

No Thanks